Brian Lee, CSP - "Win Back Every Single Patient"

September 30, 2020

Time: 2:00 pm - 3:00 pm


IRHA Webinar

Contact: Tina Elliott


How Hospitals Can Win Back Every Single Patient
Presented by Brian Lee, CSP, Custom Learning Systems

The 5 Imperatives to Regain Lost Patient Volumes and Grow

September 30, 2020
2:00 p.m.

Register Here
(after registering, you will receive a confirmation email containing information about joining the webinar)

Who Should Attend:  C-Suite, Executive and Senior Leadership

You Will Learn How to:
- Reignite caregiver engagement and unleash their influence in the community starting with family and friends
- Educate everyone to use "sentence starters" to create patient comfort and alleviate concerns
- Master the critical new skill of "Reputation Recovery" and how all caregivers can win back reluctant customers one at a time
- Educate managers to lead in the new normal

- Engage your brightest and best frontline stars to teach a workshop: "Create a Safe 5-Star Health Care Experience Waiting for You"
- Initiate a win-back advertising and social media campaign with the theme: "We Have a Safe 5-Star Health Care Experience Waiting for You"
- Launch your own patient video testimonial project where patients agree to record a short smartphone video "Why I Came Back"
- Create a 3-minute social media video: "Reasons Why We are The Safest Place in Town"
- Bring back every single patient and more!

View full flyer for additional details!